Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 18:21:12 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">
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<div dir="ltr">The wrong item <img id="id-1EA992D8-2E2C-4A8B-A031-995187C6D477" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjQ5MTE2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BvHp8r9ApyrlQaicK5dZztejPl3Jc4YIaHP_f3ovabM" data-id="2043342491164" alt="Image.jpeg" style="max-width: 100%"><span id="ms-outlook-ios-cursor"></span>
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<div>From: [email-masked] &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 25, 2022 9:20:11 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4401478] - Re: Your products are on the way
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<div dir="ltr">The correct item <img id="x_id-B0F532F8-8185-4B13-83E4-E9E47DE41458" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjQ5MTE2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mUPTGTx52eJwZdiHXPCzB8f_oq1TKOjYRnyVtYIvVh0" data-id="2043342491162" alt="Image.jpeg" style="max-width:100%"><span id="x_ms-outlook-ios-cursor"></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 25, 2022 8:44:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4401478] - Re: Your products are on the way</font>
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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to please share with us the name of the correct item which you placed the order for and
 an image of the incorrect item which you have received. We will be happy to look into this further.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,<br>
The Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4401478