Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 19:19:02 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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<div style="" dir="ltr">Ok thank you</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 3, 2022 11:18:18 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4568648</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">Hi Wadima,</span></div>
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<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style="">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and there you can exchanged the size of the item from there providing
 that the same item is physically available in the store.</span></div>
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<div><span rel="tempredactor" style="">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span></div>
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<div><span rel="tempredactor" style="">We thank you for your understanding and cooperation. <br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="">Your Friends,</span></div>
<div><span rel="tempredactor" dir="ltr" style="">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4568648