Subject: New Reply Received - Very bad experience
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 06:48:41 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Very bad experience  Ticket comment <div dir="auto">Its ok</div>
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<div>On Sun, 3 Jul 2022 at 1:51 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Adam,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are truly sorry to hear that our store staffs were not able to manage collecting you order on time. This is clearly not the experience we want our customers to have when they shop with us. </div>
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<div dir="ltr">Please consider this a rare exception. Store pickups are not meant to be this problematic at all.<br><br>We have now forwarded the feedback to the concerned team. They are going to make sure this never happen with our customers on their future purchases.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,<br>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4572533