Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 21:07:10 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Hello Support team,</div>
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<div style="direction: ltr">Thank you guys for this fast reply. I have always went through good experiences ordering from Centrepoint.</div>
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<div style="direction: ltr">What happened is that I order the Wet n Wild ultimatebrow kit (24 AED) along with other products which I got right. However, in the picture displayed on the app the shades were dark and what I received is light. Kindly note that I don’t want to return it, I just want to get the darker shades displayed. </div>
<br><div dir="ltr"><div>Thank you very much!<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTkzMjk0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WKHjf76HNKk0iIAbl2PIm1Xg0oRQXXIzFPgoN0BKeJw" data-id="2043355932942"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTkzMjk0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.09h22c3zWRkerzgx-xi4h7HI9fKCoLomzrlxXvVJAYc" data-id="2043355932943"> </div></div>
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<div>On 2 Jul 2022, at 11:31 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Ghada,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this..</div>
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<div dir="ltr">We request you to please specify which item you have received a wrong item along with its price so we can further assist you.<br><br>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,<br>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4571680