Subject: New Reply Received - CONCERN: DAMAGE ITEM ORDER NO. 9576485058
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 05:02:24 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  CONCERN: DAMAGE ITEM ORDER NO. 9576485058  Ticket comment <div dir="auto">
<div>Dear Support Team,</div>
<div dir="auto"><br></div>
<div dir="auto">I want the shoes, is it possible to replace them upon collection of the damaged ones? Please advise. I tried to order again online but unfortunately there is no more stock available.</div>
<div dir="auto"><br></div>
<div dir="auto">Best regards</div>
<div dir="auto">ANGELICA<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jul 2, 2022, 2:07 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Angelica,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (9576485058) has been created on (02/07/2022) and the request will be received by the transport partner within 3 to 5 working days. <br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the website (<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>) through the tracking number (RP070222000395).</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span>Your Friends,<br>The Support Team.<br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4568267