Subject: New Reply Received - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 22:01:24 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div style="direction: ltr">The items are correct but the size or wrong and also written wrong. </div>
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<div style="direction: ltr">Like it says XL while its S </div>
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<div style="direction: ltr">The other XL but it looks 2XL</div>
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<div style="direction: ltr">As per the attachment that has shared it has information.</div>
<div style="direction: ltr">Thanks,</div>
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<div style="direction: ltr">Nour</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Jul 2022, at 1:37 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Nour,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would  request you to provide us name of the wrong item you received as it's in website.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,<br>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4560069