Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 17:14:18 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Support team,<div dir="auto">Kindly note that I wanted to purchase this shirt attached below. So if you can allow me exchange it with the ok me you delivered to me. </div>
<div dir="auto">I will be glad if this can be done as soon as possible. Attached is the attire of my interest. Small size.</div>
<div dir="auto">Regards</div>
<div dir="auto">Bedru sultan </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jul 1, 2022, 8:52 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Bedru,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to let you know that we request you to provide us some snapshots of the wrong item you received.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,<br>The Support Team.</span></div>
</div></div></div></div>

	

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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043355726653'>Screenshot_2022-07-01-12-17-07-29_8dfceb2f28069ae2467dec3e70f72249.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567417