Subject: New Reply Received - Order number 2109109970-return item
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jun 2022 13:34:55 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order number 2109109970-return item  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">Aramex came today and collected the returned item, which is way before the stated time, so thats great. I was wondering when should I expect the refund? Is it going to be refunded to my visa card or to the app in a form of points? Please provide more info about the coming steps. </div>
<div dir="auto">Thanks </div>
<div dir="auto">Dina</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NDE5NjEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gzPyaLmWeB61QG254TIJJJOF-RDiYVzblSGIho2hZqA" data-id="2043354196121" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jun 28, 2022 at 8:26 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Dina,<br><br>Thank you for contacting us.<br><br>We deeply apologize for the experience you went through, we are sorry but we do not have an exchange option we can only return the items and refund you and would like to inform you that a return request for order No. (2109109970) has been created on (6/28/22) and the request will be received by the transport partner Aramex within 3 to 5 working days. <br><br>You can also track your return request via the Aramex website (<a href="https://www.aramex.com/in/en/track/shipments" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>https://www.aramex.com/in/en/track/shipments</a>) through the tracking number (46296460).<br><br>We reiterate our apologies and share your understanding and patience.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4551033