Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 10:24:24 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)" class="elementToProof">
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<span lang="EN-US">Dear Support Team,</span>
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<span lang="EN-US">I am not clear with your statement below and how many times I need to follow up on a small issue.</span>
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<span lang="EN-US">I placed order #9573859585 on 12 Jun 2022 for AED 202.00<div> </div></span>
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<span lang="EN-US">I returned 3 times of amount AED 58.00.<div> </div></span>
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<span lang="EN-US">Refund amount says AED 20.00 (To your Card: AED 19.57 and To My Credit: AED 0.43)<div> </div></span>
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<span lang="EN-US">What about remaining AED 38.00 (AED 58.00 - AED 20.00), when will I get this.<div> </div></span>
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<span lang="EN-US">If you still need clarification please call me, instead for sending e-mails with the same response.</span>
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<div style='margin:0in 0in 0pt; font-family:"Calibri",sans-serif; font-size:11pt'><span style="color:rgb(127,127,127); font-size:11pt"><b>Amson Andrews</b></span></div>
<div style='margin:0in 0in 0pt; font-family:"Calibri",sans-serif; font-size:11pt'><span style="font-size:9pt">Design Coordinator</span></div>
<div style='margin:0in 0in 0pt; font-family:"Calibri",sans-serif; font-size:11pt'><span style="font-size:9pt">M +971 566873242</span></div>
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<div style='margin:0in 0in 0pt; font-family:"Calibri",sans-serif; font-size:11pt'><span lang="EN-GB" style="border-bottom-color:rgb(104,97,90); border-left-color:rgb(104,97,90); border-right-color:rgb(104,97,90); border-top-color:rgb(104,97,90); color:rgb(104,97,90); font-size:11.33px; font-size-adjust:none; font-stretch:100%; margin-bottom:0px; margin-top:0px"><span style="font-size:9pt">ALEC
 | Dubai | UAE</span></span></div>
<div style='margin:0in 0in 0pt; font-family:"Calibri",sans-serif; font-size:11pt'><a href="http://www.linkedin.com/in/amsonandrews" target="_blank" rel="noreferrer" style="border-bottom-color:rgb(5,99,193); border-left-color:rgb(5,99,193); border-right-color:rgb(5,99,193); border-top-color:rgb(5,99,193); color:rgb(5,99,193); font-size-adjust:none; font-stretch:100%; margin-bottom:0px; margin-top:0px; text-decoration:underline"><span style="border-bottom-color:rgb(5,99,193); border-left-color:rgb(5,99,193); border-right-color:rgb(5,99,193); border-top-color:rgb(5,99,193); font-size-adjust:none; font-stretch:100%; margin-bottom:0px; margin-top:0px; text-decoration:underline"><img class="EmojiInsert" width="103" height="18" style="border-bottom-color:rgb(5,99,193); border-left-color:rgb(5,99,193); border-right-color:rgb(5,99,193); border-top-color:rgb(5,99,193); font-size-adjust:none; font-stretch:100%; height:17.95px; margin-bottom:0px; margin-top:0px; width:102.43px" src="cid:[email-masked]"></span></a></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 24, 2022 12:18 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4532159] - Returns
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<div dir="ltr">Hi Amson,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of the amount (AED AED19.56) on (23/06/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4532159