Subject: New Reply Received - return order 9575045691
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 07:24:14 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  return order 9575045691  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Mr. Mohammed,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hope you must be doing well !</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Which type of response and what all information do you need ? Please do mention as in your trailing mail its mentioned that pick up would be arranged with in 3 to 5 working days, so I am still waiting for you to send some one for pick up and return my 100 % payment back. As I have mentioned in my previous mail the quality of stuff is also not up to the mark what was been shown on your site.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please do specify about what all information you need from me .</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ayushi </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">0563719072</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, 23 June 2022 11:20 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> return order 9575045691</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 4531302</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammed yahya : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ayushi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that a return request for order No. (9575045691) has been created on (22/06/2022) and the request will be received by the transport partner within 3 to 5 working days. <br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the website (<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>) through the tracking number (RP062222002501).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We reiterate our apologies and share your understanding and patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4531302:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4531302