Subject: New Reply Received - Exchange - Order 9573891072
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 04:08:47 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Exchange - Order 9573891072  Ticket comment <div dir="ltr">Good Morning,<div><br></div>
<div>Thank you for your prompt response.</div>
<div><br></div>
<div>Since you do not offer an online exchange, please let me know how to return the shoes.  How will I get refunded if I return them and order new ones?</div>
<div><br></div>
<div>I wish you could tell me which branch in Abu Dhabi would have the item so I don't go all over.  </div>
<div><br></div>
<div>Thank you,</div>
<div>Waheeda</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 23 Jun 2022 at 00:50, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Wahida,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div><br></div>
<div dir="ltr">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br><br>As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
</div></div></div>

	

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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"> 

    

    

	

        

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4532153