Subject: New Reply Received - Re: damaged item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 19:43:12 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: damaged item delivered   Ticket comment <div dir="auto">Greetings,</div>
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The delivery guy has picked up the damage trouser today around 5 in the evening. Will be waiting for further instruction from your end .</div>
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Best Regards, </div>
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Abdullah </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 21, 2022 10:19:24 PM<br>
<b>To:</b> Abdullah Hafeez &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: damaged item delivered
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4522904</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4522904<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr">Hi Abdullah,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with
 us next time.</span></div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (4674650091) has been created on (20/06/2022) and the request will be received by the transport partner within 3 to 5 working days. <br>
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In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br>
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You can also track your return request via the website (<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>)
 through the tracking number (RP0620220007032).<br>
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As we have raised this mistake to the concern team to solve the issue happened and to avoid this mistake in future.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4522904