Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 03:49:37 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
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<div dir="ltr">That is how I received the item! Please inform me if there is any customer in the world that will be okay with a delivery in such matter… and if you look closely you will find out that it was opened and then taped again. Please I need you to
 take action with such survive because as I know all items need to go under quality check before being dispatched to the customers so what happened here? Or did they just want to get rid of this item so they send it with the online shopping…. As I know from
 my experience in online shopping wether it is clothes, boxed items, toys or even groceries companies always try to deliver the best goods they have in the best condition not the opposite. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTM2OTY5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wx8j5Dhe4fYkeG9gjIRMTM36lwwS4Ah_zZiXJOcL_Xg" data-id="2043351369692"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTM2OTY5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6n7NIAO3yqM3pZ3D0IAQWm9eVx5kNBupQRYJlJw3Kxk" data-id="2043351369693"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTM2OTY5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b6NMxJG8xQh46CO3FoyNjlgsmRy9ysg8JvFTS7pBoeQ" data-id="2043351369694"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTM2OTY5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xoOSKmuAi9wo1x2CxopMsEhXlNUcStVNHzIhOdPQtrc" data-id="2043351369695"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jun 21, 2022, at 2:23 AM, Centrepoint<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTM2OTY5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Atq1bRN9kFp1n5I4olhORZBl1y5xlFhhNdLkIqLQbCw" data-id="2043351369696"> &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Sara,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with
 us next time.</span></div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We have checked and would like to let you know that we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4523688