Subject: New Reply Received - Juniors Rex Basic High Chair
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 16:46:57 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Juniors Rex Basic High Chair  Ticket comment <div class="ydpe4d42e03yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">Dear Mohd,</div>
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<div dir="ltr">As requested please find attached photos showing the issues of dust and scratches.</div>
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<div dir="ltr">Kind regards,</div>
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<div dir="ltr">Ferdinand</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, June 20, 2022, 01:19:17 AM GMT+4, Babyshop &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4514577</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr">Hi Ferdinand,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </div>
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<div>we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222415'>1.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222417'>2.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222418'>3.jpg</a><br />4. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222420'>4.jpg</a><br />5. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222422'>5.jpg</a><br />6. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222425'>6.jpg</a><br />7. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043351222427'>7.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514577