Subject: New Reply Received - Need assistance with online purchased
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 09:01:01 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Need assistance with online purchased  Ticket comment <div dir="auto">Blessed day! <div dir="auto"><br></div>
<div dir="auto">This concern was already resolved. </div>
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<div dir="auto">Thank you very much for the assistance you provide re my concern. Appreciate your quick response.</div>
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<div dir="auto">Sincerely,</div>
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<div dir="auto">Jen</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 20 Jun 2022, 4:19 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4511210</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Jen,<br><br>Thank you for shopping with us.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">We'd like to confirm you that order number (1674551010) has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div dir="ltr">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div><span dir="ltr">Your Friends,</span></div>
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<span>The</span><span> </span><span>S</span><span dir="ltr">upport Team.</span>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4511210