Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 05:38:54 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto"><div>Thank you for your response.<br><br><div>Thanks &amp; Regards<br>Lewis Jacob</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jun 19, 2022, 10:33 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi ,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </div>
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<div dir="ltr">We have checked and would like to let you know that we have processed the refund of the damaged item amount (KWD 2.38) in your my credit wallet as a token apologies from our side for the issue happened and you can also keep the item with you as we have forward this issue to the concern team to avoid this mistake in future.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4518775