Subject: New Reply Received - Conversation with emi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 18:54:01 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Conversation with emi  Ticket comment <div>hello,</div>
<div>Yes this has caused a lot of inconvenience. We searched at multiple stores of yours and found it isn’t available. At last found it online and ordered it. This is our first online order and this has created a bad remark within us about ordering online with your store.</div>
<div>Now the point of being refunded, that too it will take a few days and now if i have to buy a product that is available with you, the cost that i have to pay is almost double without at offers or discounts. So i will have to spend from our reserves to pay excess and buy your next in line product.</div>
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<div>I would like to know if you can offer me your next in line electric breast pump at a discounted price so that i will get some relief from this inconvenience.</div>
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<div><b><u>NB- note that the same product is still shown as available online.</u></b></div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDg0NjY2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GvnLNjqbX0qY-_QNnHpZMNXCDEqtqIqbRXp9cvr4Kn4" data-id="2043350846662"><br>
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<div>Hoping for an amicable solution,</div>
<div>Regards</div>
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<div>Emi</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19 Jun 2022, at 9:11 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr" style="line-height: 1.38">Hi Emi,<br><br>
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<div style="line-height: 1.38">Thank you for contacting us.</div>
<div style="line-height: 1.38"><br></div>
<div style="line-height: 1.38" dir="ltr">We see that you’ve been expecting a delivery for all your order items. Unfortunately one item of the order has been canceled as the item is currently out to stock. <br><br>
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<div style="line-height: 1.38"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span></div>
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<span>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</span><br><span dir="ltr">​</span>
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<div style="line-height: 1.38"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline" dir="ltr">The amount you paid online of (BHD 20.50) will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</span></div>
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<div style="line-height: 1.38">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
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<br><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span>
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<div><span id="docs-internal-guid-979fc22c-7fff-0629-4957-daa33a4f5930"> </span></div>
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<span rel="tempredactor" dir="ltr">Your Friends, </span><br><div><span rel="tempredactor" dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4516785