Subject: Ticket Assigned - Conversation with rachna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 15:12:12 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachna rachna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rachna Bot:  Hi Rachna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559470947            02:22 PM, 19th Jun                   Mohammed                    Hi Rachna, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:23 PM, 19th Jun                     rachna                    Hi           02:23 PM, 19th Jun                     rachna                    I want to know that when will I get refund           02:24 PM, 19th Jun                   Mohammed                   Could you please share your order number so that I can assist you further?           02:25 PM, 19th Jun                     rachna                    I got the refund receipt on 21/12/21           02:25 PM, 19th Jun                     rachna                    Refund amount is57.60 and           02:25 PM, 19th Jun                   Mohammed                   Could you please share your order number so that I can assist you further?           02:26 PM, 19th Jun                     rachna                    Yes           02:27 PM, 19th Jun                     rachna                    9518913477           02:28 PM, 19th Jun                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 57.6) on (12/21/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:29 PM, 19th Jun                     rachna                    Ok           02:30 PM, 19th Jun                   Mohammed                   Do you have any other question that you want help about?           02:31 PM, 19th Jun                     rachna                    And one more thing, I got my credit wallet receipt on 8/5/22           02:31 PM, 19th Jun                     rachna                    But in my account the amount doesn’t shows til           02:31 PM, 19th Jun                     rachna                    Amount still not refunded to my credit wallet           02:32 PM, 19th Jun                   Mohammed                   Could you please share your order number so that I can assist you further?           02:32 PM, 19th Jun                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           02:34 PM, 19th Jun                     rachna                    9569311415           02:34 PM, 19th Jun                     rachna                    Hello           02:35 PM, 19th Jun                     rachna                    Please reply           02:36 PM, 19th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:36 PM, 19th Jun                     rachna                    Ok           02:36 PM, 19th Jun                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 84.10) on (5/8/22)  to your Card number: 428969******1615           02:37 PM, 19th Jun                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           02:38 PM, 19th Jun                     rachna                    Yes but total refund was of 86.40 and           02:38 PM, 19th Jun                     rachna                    In which I got  84.10 to my account and remaining still I didn’t get           02:39 PM, 19th Jun                   Mohammed                   AED 2.3 refunded to my credit on your account           02:40 PM, 19th Jun                     rachna                             02:40 PM, 19th Jun                     rachna                    I didn’t get it           02:40 PM, 19th Jun                   Mohammed                   Please check your account [email-masked]           02:41 PM, 19th Jun                     rachna                    How can I check?           02:41 PM, 19th Jun                   Mohammed                   You can log in to your account and go to my credit wallet           02:43 PM, 19th Jun                   Mohammed                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:43 PM, 19th Jun                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           02:45 PM, 19th Jun                     rachna                    I don’t get step no.5 at proceed to checkout           02:45 PM, 19th Jun                     rachna                    Because my credit wallet shows 0 amount           02:46 PM, 19th Jun                   Mohammed                   Please provide us with picture of your credit           02:47 PM, 19th Jun                     rachna                    Yes just a moment           02:48 PM, 19th Jun                     rachna                             02:49 PM, 19th Jun                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:51 PM, 19th Jun                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           02:51 PM, 19th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4516765