Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 07:47:30 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Product information  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
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<span style="margin:0px;font-size:12pt">Dear Support Team</span>
<div style="margin:0px;font-size:12pt" class="elementToProof">Many thanks for your exceedingly prompt response! I must say, the 24-hour time limit seems a bit tight!</div>
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<div style="margin:0px;font-size:12pt">I'm afraid I don't have the receipt any longer (it would have been purchased at least 8 years ago at your Bur Dubai store most likely),</div>
<div style="margin:0px;font-size:12pt">There is a possibility I have the manual, somewhere in the freight.</div>
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<div style="margin:0px;font-size:12pt">I was just hoping that I could get in touch with the manufacturer to replace the part? Let me know if this will be possible.</div>
<div style="margin:0px;font-size:12pt">Many thanks, </div>
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<span style="margin:0px;font-size:28pt"><span style='margin:0px;font-family:"TW Cen MT", "Century Gothic", sans-serif'><span style="margin:0px;color:rgb(114, 50, 173)">Jay Jacobs (Mrs)</span></span></span><br>
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<span style="font-size:28pt"><span style='font-family:"TW Cen MT","Century Gothic",sans-serif'><span style="color:rgb(114,50,173)"><img style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDc3NjM5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X0q5VVawoGXom7XOGO42fuyfCEepctFtp5AWDu2h9_s" data-id="2043350776391"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 18, 2022 9:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Product information
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4510076</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4510076<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr">Hi Jay,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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We are really sorry if it took longer than usual to get back to you.<br>
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<div dir="ltr">We have checked and would kindly ask you to provide us the bill that you have <br>
got from our store when you bought the item.</div>
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<div>Feel free to contact us for further assistance.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4510076