Subject: New Reply Received - Exchange Damaged product
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 05:38:54 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Exchange Damaged product  Ticket comment <div dir="auto">Hi,<div dir="auto">Thanks for instant reply,but you didn't said anything about exchange.I don't want a refund, but replace the same item with a good one. I took it under offer ,now the price is different. So please just send me back the same T-shirt with no damage.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 19 Jun 2022, 2:17 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mohammed,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (KWD 1.75 ) in your my credit wallet as a token apology from our side for the mistake happened and we have also raise this issue to the concern team to avoid this mistake in future.   </div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514851