Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.=0A
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 22:46:54 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re:	Sorry, we had to cancel part of your order.
  Ticket comment <div>Okay no problem <br><br>
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<div id="hw_signature">Sent from my phone</div>
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<br><br>-------- Original message --------<br>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Fri, Jun 17, 2022, 12:19 AM<br>To: [email-masked]<br>Subject: Re: Sorry, we had to cancel part of your order.=0A<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4502903</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr" style="line-height:1.38">Hi Hamna,<br><br>
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<div style="line-height:1.38">Thank you for contacting us.</div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38" dir="ltr">We see that you’ve been expecting full delivery for your order. Unfortunately one item of your order has been canceled as the item is currently out to stock. </div>
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<br><span style="vertical-align:baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span>
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<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.<br><span dir="ltr">​</span>
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<div style="line-height:1.38"><span style="vertical-align:baseline" dir="ltr">The amount you paid online of (BHD 2.2) will be refunded back to your My Credit.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
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<br><span style="vertical-align:baseline" dir="ltr">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span>
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<span dir="ltr">Your Friends, </span><br><div><span dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4502903