Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 11:22:37 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Dear support team, <div dir="auto"><br></div>
<div dir="auto">                Thank you for your reply, kindly find attached both photos of the one i bought and the received one. I just need someone to take the one i got already and give me the t-shirt i ordered. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Best regards,</div>
<div dir="auto">Alaa Kadry</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 15, 2022, 11:05 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mahmoud,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div>
<span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span><br><span dir="ltr">​</span><br><span dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.</span><br><span dir="ltr">​</span>
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<div>We are really sorry if it took longer than usual to get back to you.</div>
<div><br></div>
<div dir="ltr">We request you to please specify which item you have received a wrong item along with its price so we can further assist you.<br><br>And we would also request you to provide us some snapshots of the wrong item you received.</div>
<div><br></div>
<div>
<span>We reiterate our apologies and share your understanding and patience.</span><br><span dir="ltr">​</span><br><span dir="ltr">We look forward to hearing from you.</span>
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<div><br></div>
<div><span dir="ltr">Your Friends,<br>The Support Team.<br></span></div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4503712