Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 06:26:22 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Hi, good morning,</div>
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<div dir="auto">This is not the way to help your regular customer.</div>
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<div dir="auto">Is explained to you that I'm residence of dubai and cannot go to almusaffah abu dhabi,</div>
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<div dir="auto">So, I'm requesting you to get in touch with dalma showroom and ask them to process the cancelation from their end as per customer request, since you cannot return the order by urself or transfer to another store.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, June 13, 2022 2:17:24 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4488644] - Click &amp; Collect
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<div dir="ltr">Hi Sayed,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.
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<div><span dir="ltr" style="font-size:16px; font-style:normal; font-weight:400">We are sorry to inform you that as per our policy we won't be able to change your store collection location or cancel the order once the order has been placed successfully.</span></div>
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<span style="font-size:12pt">Also, the order will be</span> automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4488644