Subject: New Activity [#4479281] complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jun 2022 12:32:27 +0000

Hi Mohammed yahya,

The Customer has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479281#4479281 

complaint 

Requester 

ahmed zaki  [email-masked]

    Customer Response 

On Sunday, June 12, 2022, 01:18:02 AM GMT+3, Centrepoint <[email-masked]> wrote:

   

	 Dear Customer, 
 This email concerns your Customer Service case # 4479281 
 I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query. 
 We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed. 
 Looking forward to your response. 
 -—— 
 Mohammed yahya :  
   Hi Ahmed,  Thank you for reaching out us.  We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.  We are really sorry if it took longer than usual to get back to you.   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We have checked and would like to let you know that we do not have exchange at this time but we have created a return request for the wrong item for order No. (4670840105) has been created on (11/06/2022) and the request will be received by the transport partner within 3 to 5 working days.   In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.  You can also track your return request via the Aramex website (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=) through the tracking number (RP0611221000192).   We look forward to hearing from you.   Please note that this case will be automatically closed if we don't hear from you within 24 hours.   Your friends,  The Support Team.

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