Subject: New Reply Received - complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jun 2022 08:05:06 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  complaint  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kindly note  that someone from your side has been collect the items already on 11/6/2022 will waiting the created</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards, </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ahmad Zaki<b></b></span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="387" height="135" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODM1MDczMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-zcHWITza6cByY1JDFSdake5YVLwpcI2ABOET6-JrjE" data-id="2043348350731" alt="Description: Description: Description: Description: Y:\G01-Management (IMS)\G02.5 Logo\Palms Mall Logo.png"></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ground floor,Palms Mall ,</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Muiather, Doha, Qatar</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:gray'></span>
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<span style="font-size:10.0pt;color:red">Tel No.</span><u><span style="font-size:10.0pt;color:#1155CC">(+974) 44350294</span></u><span style="color:#222222"></span>
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<span style="font-size:10.0pt;color:red">Fax No.</span><u><span style="font-size:10.0pt;color:#1155CC">(+974) 4444362087</span></u><span style="color:#222222"></span>
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<span style="font-size:10.0pt;color:red">Website: </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.palmsmall-qa.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman","serif";color:#0563C1'>www.palmsmall-qa.com</span></a></span><span style="font-size:10.0pt;color:#1F497D">,</span><span style="color:#222222"></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]] <br><b>Sent:</b> Saturday, June 11, 2022 12:38 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#4479260] - complaint</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Ahmed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for reaching out us.<br>​<br>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>We are really sorry if it took longer than usual to get back to you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>We have checked and would like to let you know that we do not have exchange at this time but we have created a return request for the wrong item for order No. (4670840105) has been created on (11/06/2022) and the request will be received by the transport partner within 3 to 5 working days. <br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the Aramex website (<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>) through the tracking number (RP0611221000192).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4479260:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479260