Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 19:40:20 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIda464c830-bfda-40ce-8d0d-399e0bafa37c" class="inline-image-global inlined-image-cid-a464c830-bfda-40ce-8d0d-399e0bafa37c" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODMxMTYwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3wJWeAeBOArNCN0a8kn4Upmm3SIwc5eVyyPPp1ZQcHg" data-id="2043348311602" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentIdcb09534f-8be3-452d-ade8-ef3e2a6fe64c" class="inline-image-global inlined-image-cid-cb09534f-8be3-452d-ade8-ef3e2a6fe64c" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODMxMTYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hygC4ftPBrPp7WMKdVS6e715cQ3kvbZysmFgz2CiyCw" data-id="2043348311603" style="width:100%;max-width:800px"><br>
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<br><br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 11 Jun 2022 at 9:19 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6680724139"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4478616</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Charity,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to let you know that we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
</div></div></div>
<div><br></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4478616