Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 06:19:41 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div dir="auto">I'm resending you the snapshot of the wrong item</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Saturday, 11 June 2022, 1:43 am<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: [#4479265] - Re:  Order confirmed!<br>

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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">Hi Maria,</span></div>
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<span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span><br>
<span rel="tempredactor" dir="ltr" style="font-size:14px">​</span><br>
<span dir="ltr" rel="tempredactor" style="font-size:14px">We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services
 to have the best shopping experience with us next time.<br>
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<span dir="ltr" rel="tempredactor" style="font-size:14px">We are really sorry if it took longer than usual to get back to you.</span>
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<div><span rel="tempredactor" style="font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> We look forward to hearing from you.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> Your Friends,</span></div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> The Support Team.</span></div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043348235470'>20220610_193614.heic</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479265