Subject: New Reply Received - Order 7373335641 Damage return request
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 06:07:50 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order 7373335641 Damage return request  Ticket comment <div dir="auto"> Good morning<div dir="auto"><br></div>
<div dir="auto">Item collected and waiting for the refund. <br><br><div dir="auto">Thanks &amp; Best Regards,<br><br>Hamed Hamed (B.Sc. Vet.)<br>H.C.S.T.M.<br>Bahrain Country Head<br><br>  ￼ <br>  &#128383; +97317537707  &#128439;  +97317531149 ￼+97337729509  <br><br>Follow us:<br>￼￼￼￼ ￼</div>
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<div>On Fri, 10 Jun 2022, 23:20 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4471737</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr" style="line-height:1.38">Hi Mariam,<br><br>Thank you for contacting us.<br><br><span dir="ltr">We apologies for the inconvenience caused. </span><br><br><span dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </span><br><br><span dir="ltr">We will accept a return of your item. </span><br><br><span dir="ltr">We have checked and would like to let you know that return request has been created and courier representative will collect the item within 3-5 working days .   </span>
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<br><span dir="ltr">At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the damaged product to us. </span><br><br><span dir="ltr">Your friends, </span>
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<div style="line-height:1.38"><span dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4471737