Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 15:09:58 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div dir="ltr">Noted dear , Thanks a lot, to your kind words </div>
<div dir="ltr">Kindly check the attached for the damaged items I took a photo for that .. </div>
<div dir="ltr">the lipstick was opened without cover and damaged from inside .. and the powder broken from inside all and damaged   <img id="id-B4D0F696-1064-4E77-B908-567BD9F1B0A5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODA1NDY0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W9_rHPGEB_5PkDbJI4JtJNQTYID_p332oJGTG7pdmvk" data-id="2043348054649" alt="Image.jpeg" style="max-width: 100%"><img id="id-3564CF6F-DAFE-44A1-B4B8-AEC2F70DEF6D" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODA1NDY1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7Zp58vv-ve3T9QlDgD9WGx--bpu74Zb79o_gYm10p28" data-id="2043348054650" alt="Image.jpeg" style="max-width: 100%"><span id="ms-outlook-ios-cursor"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 10, 2022 7:03:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4478977] - Returns
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<div dir="ltr">Hi Doaa,<br>
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​Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.<br>
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<div dir="ltr">We would also request you to provide us some snapshots of the damaged item you received.<br>
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Also, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br>
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Wrong products delivered cannot be exchanged, however, a return and refund can be done.</div>
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<div dir="ltr">We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4478977