Subject: New Reply Received - Order defect complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 19:20:22 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order defect complain  Ticket comment <div dir="auto">Thank you for your reply</div>
<div dir="auto">Also the tommie teppie bottle bag. It should have a bottle and should come in proper box. The item i received looks used.</div>
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<div dir="auto">Please check the attached </div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 6/9/22 10:12 PM (GMT+03:00) </div>
<div>To: Amal Ammar Ahmed Radwan &lt;[email-masked]&gt; </div>
<div>Subject: [ALERT: Non-QU Sender] Re: [#4475919] - Order defect complain </div>
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<span dir="ltr" style="color:rgb(0,0,0); font-size:11pt; white-space:pre-wrap">Hi Amal,<br>
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Thank you for contacting us.<br>
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We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br>
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<span dir="ltr" style="color:rgb(0,0,0); font-size:11pt; white-space:pre-wrap">We are really sorry if it took longer than usual to get back to you.</span><br>
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<span dir="ltr" style="color:rgb(0,0,0); font-size:11pt; white-space:pre-wrap">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</span><br>
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<span dir="ltr" style="color:rgb(0,0,0); font-size:11pt; white-space:pre-wrap">We have checked and would like to let you know that we have refund you the amount of the damaged item as a token of apology from our side, we hope you accept it and forgive us on
 the mistake which has happened.</span><br>
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<div dir="ltr">We reiterate our apologies and share your understanding and patience.<br>
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Feel free to contact us for further assistance.<br>
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Your Friends,<br>
The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043347727229'>20220609_191443.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4475919