Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 01:29:39 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Delivery  Ticket comment <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Dear CS,</span><div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"><br></div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">This is to inform you that I did not get any calls or any of the 3 occassions thats all lie. I checked my call logs and there was no records.</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">I am sorry why would I create a new order again? Please do not give me any absurd suggestions or info.</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">And in  case you dont know I already receive this message. And all I want now is a full refund.</div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzM0NDQ5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KDeIyIW7qkIygWUHaJeIUVe_erwzTHRSPqb5ySU-jIc" data-id="2043347344497"><br>
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<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Thank you</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Jun 2022, at 2:19 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div><div dir="ltr"><div dir="ltr">Hi Rachelle,<br><br>Thank you for contacting us.<br><br>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br><br>We are really sorry if it took longer than usual to get back to you.<br><br>We have checked and would like to inform you that the order number (9571826868) was attempted by the transport partner and they called you at (+971565577361) on three different days but there was no response from you and we can not re-delivery the order because the order was returned by the transportation partner to our warehouse. <br><br>We kindly ask you to create a new order for the same products and the order will be delivered within the time frame.<br><br>We reiterate our apologies and thank you for your understanding and patience.<br><br>Your Friends,<br>The Support Team.</div></div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4436165