Subject: New Reply Received - your Order 9571172741
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 06:20:12 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  your Order 9571172741  Ticket comment <div dir="auto">Dear Team, </div>
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<div dir="auto">Thank you for your response. However, maybe before you actually charge the amount to the customer you should consider doing the quality check before. I’m aware that the order was not fully canceled but removing an item from the order after charging me is not acceptable.</div>
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<div dir="auto">As a consumer I should know the reason and have the option to proceed with the full order or replace the item that is damaged. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 23 May 2022 at 10:02 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Ebtihal ,</div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br><br>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">However, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 1 items were not in a good condition to be sold and it was the last of the stock hence we took it out of your order and refunded you for them. You are still going to receive the remaining items. <br><br>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these one items was cancelled and you received a notification regarding the same items.<br><br>We reiterate our apologies and share your understanding and patience<br>
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<div dir="ltr">Our delivery partner will call you to deliver other items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Best Regards,<br>Ebtihal </div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4391027