Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 22 May 2022 08:42:31 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr" style="">
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<div dir="ltr">Name is summer infant rail<img id="id-F967957A-4BF9-487F-B3A7-D8D86873118D" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTExNjc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VSowfI6BYa6c0kYxNbgg1b7wFB4eAc1VUsObxW843RA" data-id="2043341116756" alt="Image.jpeg" style="max-width: 100%"><span id="ms-outlook-ios-cursor"></span>
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<div>From: Dr Soonam Ahsan &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 22, 2022 11:41:29 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4386617] - Returns
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<div dir="ltr">The package was not sealed when it was delivered it was taped, seemed like it was repackaged. </div>
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<div dir="ltr">However it didnt matter to me if the item was not damaged. </div>
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<div dir="ltr">There is a crack in one of the hinges so i didnt try to assemble. </div>
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<div dir="ltr">I would really appreciate if you could send me a sealed box of the same item. </div>
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<div dir="ltr">Thanks</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 22, 2022 11:22:36 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4386617] - Returns</font>
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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to please share with us the name of the item as well as an image showing the issue and
 we will be happy to look into this further.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
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The Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4386617