Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 12:43:21 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I don’t want to use it for any future orders, please refund to my bank account</div>
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<div>On Thu, 19 May 2022 at 3:52 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ahmed,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have checked and would like to let you know that the original mood of payment was <br>cash on delivery even if you pay the amount via credit card we can not change <br>the original mood which is COD, However the return amount will be refund to your "Wallet"<br>and you can use it for placing new order.  </div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4376947