Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 07:14:37 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Dear Support,

kindly note i have 2 major issues still outstanding and not resolved even after opening contacting support for resolution.

the issues are related to Order #9569311061,

1. item: Juniors Baby Mattress-140x70x14cm was discussed during a previous case with support and asked to be cancelled due to possibility of incompatibility with bed Juniors Magaret Wooden Baby Crib, however support person advised to wait until item is delivered and see if it works then if it doesn't i can file for return. Later once Bed & Mattress wad delivered and assembled by same person, he advised that Mattress is not compatible and should be returned/changed.

for this i will need your support to return this item, i am unable to file a return for this mattress on portal because it is still shown as processing/not delivered, and despite contacting support earlier this week, i still do not have a feedback on the mattress resolution to be returned.

2. item: Moon Trek One-Fold Stroller with Canopy is still not delivered since day of order and currently this item is not seem to be available on portal and i have a doubt that it may not be available for delivery or lost with courier.

Please give feedback on above 2 issues as these are key essential items for our baby.

Would appreciate your earliest feedback for this.

Regards,
Nazem Arja https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4375653