Subject: Ticket Assigned - Conversation with hello my name is sakeena/ gift card issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 05:35:09 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello my name is sakeena/ gift card issue hello my name is sakeena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is sakeena Bot:  Hi Hello My Name Is Sakeena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503066253            01:27 AM, 26th Mar                   saud                   Hi Hello my name is sakeena. Thank you for contacting us. My name is Saud. How may I help you today?           01:28 AM, 26th Mar                     hello my name is sakeena                    Hi i placed an order i which i used my 100 riyal gift card, but order didnt get processed           01:28 AM, 26th Mar                     hello my name is sakeena                    And my gift card got wasted           01:29 AM, 26th Mar                     hello my name is sakeena                    How can i get the refund of my 100 riyal gift card?           01:29 AM, 26th Mar                   saud                   Could you please share your order number so that I can assist you further?           01:29 AM, 26th Mar                     hello my name is sakeena                    Yes           01:30 AM, 26th Mar                     hello my name is sakeena                             01:30 AM, 26th Mar                     hello my name is sakeena                    Order no 6132           01:30 AM, 26th Mar                     hello my name is sakeena                    6132308455           01:31 AM, 26th Mar                     hello my name is sakeena                    It shows verifying payment           01:31 AM, 26th Mar                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:32 AM, 26th Mar                     hello my name is sakeena                    Okay           01:32 AM, 26th Mar                     hello my name is sakeena                    Please help me out           01:32 AM, 26th Mar                     hello my name is sakeena                    What happened           01:35 AM, 26th Mar                     hello my name is sakeena                    Please tell me how will i get it back           01:35 AM, 26th Mar                   saud                   we have checked and it appears that the following order number: (6132308455) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6132308477).           01:36 AM, 26th Mar                     hello my name is sakeena                    yes but in that gift card was not redeemed           01:36 AM, 26th Mar                     hello my name is sakeena                    And i paid the whole amount           01:37 AM, 26th Mar                     hello my name is sakeena                    6132308455 in this order 100 riyal gift card was used and 35 was to be paid.           01:38 AM, 26th Mar                   saud                   please hold           01:38 AM, 26th Mar                     hello my name is sakeena                    And in 6132308477 i paid the whole amount that is 135.2           01:39 AM, 26th Mar                     hello my name is sakeena                    I am waiting, please do the needful           01:40 AM, 26th Mar                   saud                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:43 AM, 26th Mar                   saud                   is there anything more I can assist you with?           01:43 AM, 26th Mar                     hello my name is sakeena                    How long is it gonna take?           01:43 AM, 26th Mar                     hello my name is sakeena                    Will be in touch through a call?           01:44 AM, 26th Mar                   saud                   via email           01:45 AM, 26th Mar                     hello my name is sakeena                    Okay           01:45 AM, 26th Mar                     hello my name is sakeena                    Hope i get a refund of the amount           01:45 AM, 26th Mar                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 AM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4077853