Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 May 2022 13:17:52 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydp7d5dbfc4yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Kindly check the pictures of the ordered bag &amp; the bag that i received they i are not the same the brand tag on the bag that i received is missing i ordered this bag online &amp; i collected it last sunday also i ordered it during eid sale so i want to exchange not to refund to take the advantage of the sale as it wasn't my fault it's the store's fault to send a the bag without the brand tag  thanks &amp;  hope you will contact me shortly </div>
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<div>On Tuesday, May 3, 2022, 09:27:09 AM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels for a refund at this time:</div>

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-You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.</div>

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<div>-You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>

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<div>-You can now drop off your return to any Centrepoint store across KSA.</div>

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Here’s what you need to do.</div>

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-Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in KSA.</div>

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<div>-Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>

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<div>-Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>

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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>

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Feel free to get in touch with us for further assistance.</div>

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Your Friends,</div>

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The Support Team</div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043334984493'>16516695614896367951709984492600.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043334984497'>20220504_161022.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4303239