Subject: New Reply Received - Late Delivery | 6821520057
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:32:49 +0000

Hi TAHER MD,  The customer has responded to the ticket.  Late Delivery | 6821520057  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/xQ0wGnH7mKL1ePghBr7xJg~~/AALN9wA~/RgRmG6K9PVcDc3BjQgpkOD1vOmQIK2rbUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team,<br>
<br>
Well noted, we will alert the team to expedite the process and arrange the delivery at the earliest time possible.<br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Deyala Jaber</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>14/4/2023 8:02 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6065840] - Query from WhatsApp<br>
 
</div>
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<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6065840" rel="noreferrer">#6065840</a> raised by +966509250112 ([email-masked]).</div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div dir="ltr">
<div>Hi Team,<br>
 </div>

<div dir="ltr">Order Date : Apr 8, 2023</div>

<div dir="ltr">Order ID:  6821520057</div>

<div dir="ltr">Tracking ID: <a href="https://tracking.shipadelivery.com/?bc=SD010363088" rel="noreferrer" target="_blank">SD010363088</a> </div>

<div> </div>

<div>Assistance Required: Urgent delivery</div>

<div> </div>

<div dir="ltr">Issue Description: The order was shipped since  (Apr 8, 2023  ), till now the item has not delivered to the customer so kindly arrange the delivery on priority basis.</div>

<div> </div>

<div>Thank You &amp; Regards,</div>

<div>The Support Team.</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 14 Apr at 8:53 PM <span class="separator">, +966509250112 &lt;[email-masked]&gt; wrote: </span>

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	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator">They said my orders are shipped already 5days ago and until now i did not recieve any update</span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">Fri, 14/04/23 03:56:03 pm </span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</span></div>

	<div><span class="separator">For non furniture items deliveries take 3-5 working days.</span></div>

	<div><span class="separator">Our delivery partner will call you before arriving for delivery</span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:56:03 pm </span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator">For us to investigate your issue further, we would require more information from you</span></div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:56:04 pm </span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator">Please describe your question in 1 message. Please try to include as many details as possible in one message.</span></div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:56:04 pm </span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator">They said my orders are shipped already 5days ago and until now i did not recieve any update. And i will be travelling soon i will cancel my order if it will take longer than 3 days because i wont be needing it anymore.</span></div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">Fri, 14/04/23 03:57:16 pm </span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:57:17 pm </span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator">1</span></div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">Fri, 14/04/23 03:57:27 pm </span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">Thank you. I will now get this request processed and checked through our systems. This may take several minnutes. </span></div>

	<div><span class="separator">Occassionally it may take upto 4 hours for a response. Kindly wait for a response here.</span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:57:27 pm </span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">While most requests are processed in under 30 minutes, some requests may take upto 4 hours. </span></div>

	<div><span class="separator"><strong>Please do not reply or send any further messages. Any further messages may disrupt the flow of automatic processing of your request.</strong></span></div>

	<div><span class="separator">Kindly wait for a reply from me. I will get back to you as soon as I can.</span></div>

	<div><span class="separator">Thank you for your patience.</span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:57:42 pm </span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div> </div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 03:57:57 pm </span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">I can see your order has been shipped out already from our warehouse under AWB: SD010363088, you can track your order here:<a href="https://tracking.shipadelivery.com/?bc=SD010363088" rel="noreferrer">https://tracking.shipadelivery.com/?bc=SD010363088</a> </span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 07:53:00 pm </span></div>
	<span class="separator"> </span>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">I will also reach out to the courier company, and request them for priority delivery of your shipment. We will contact you by email once we have received an update from the courier company. It may take upto 2 working days to receive an answer from courier.</span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 07:53:01 pm </span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hannah HB KSA Bot</span></div>
	<span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator">Thank you. Please reply with single digit corresponding to your choice:</span></div>

	<div><span class="separator">1 to Close this conversation<br>
	2 to If you wish to send additional information for our system to review regarding your query<br>
	3 to Start this again from Main Menu</span></div>
	</div>
	</div>
	<span class="separator"> </span>

	<div style="color:#999999;font-size:11px"><span class="separator">Fri, 14/04/23 07:53:02 pm </span></div>
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</blockquote>
</div>
</div>
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</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6065840