Subject: Note Added - [#5853998] RTO REFUND NOT PROCESSED - 6811870099
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 11:59:48 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853998    Subject:  RTO REFUND NOT PROCESSED - 6811870099   Requester: wedoo_91    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">We sent reminder in regards to the return request. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 15, 2023 6:59 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5853998] - السلام عليكم انت طلبت قبل اسبوع و انخصم المبلغ من البطاقه بس الى اليوم مافي اي تواصل معايا ويجيني انو تم الاسترجاع وانا لا فلوسي رجعت ولا الطلبيه وصلت ارجو المساعده ضروري</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F5853998&amp;data=05%7C01%7Cmarniel%40aramex.com%7C1dd7d92030aa4fc5d13408db2565c815%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638144891302019450%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=9oS8bf2NF6zUAx30UJlAfi901Fqt18tnJSIBgpt6B2A%3D&amp;reserved=0" rel="noreferrer">
#5853998</a> raised by wedoo_91 ().</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Dear Marniel.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The order is marked RTO. However, as per tracking it was not returned to WH yet. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please investigate this and update the order status. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order: 6811870099</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 48354153035</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Regards.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Malek. </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Mar at 6:56 PM
<span class="separator">, Home Box KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">@wedoo_91 مرحبا. شكرا لتواصلكم معنا. عميلنا العزيز. نعتذر بصدق عن المشكلة. تم التحقق من الطلب الخاص بك اذ ان هناك ضرر بالشحنة لذلك لم يتم التوصيل. نقوم بالتحقق مع الفريق لتحديث حالة
 الطلب وسيتم معالجة رد القيمة في أسرع وقت ممكن. نرجو امهالنا بعض الوقت وسنقوم باعلامكم بالحالة في أقرب وقت.
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