Subject: Note Added - [#5830769] Missing item HH | 6810291122 item : 164764455 Quantity ( 1 ).
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 08:37:58 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5830769    Subject:  Missing item HH | 6810291122 item : 164764455 Quantity ( 1 ).   Requester: Gharamenzi58    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">As per delivery team, 2packages received and delivered to customer.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Marniel Baul &lt;&gt; <br>
<b>Sent:</b> Sunday, March 12, 2023 7:18 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#5830769] - Missing item HH | 6810291122 item : 164764455 Quantity ( 1 ).</div>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">We are checking below request with the concerned team and shall do the needful.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, March 12, 2023 3:17 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5830769] - Missing item HH | 6810291122 item : 164764455 Quantity ( 1 ).</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F5830769&amp;data=05%7C01%7Cmarniel%40aramex.com%7C020012298340407d4e4508db2286c9c4%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638141734578961428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2Bz4evSr%2FHiNG8EhNEm%2Fw%2FxxhPmZKgtfTgxtLJ1tHGqM%3D&amp;reserved=0" rel="noreferrer">
#5830769</a> raised by Gharamenzi58 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Missing items</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Mar 6, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6810291122 </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 48353142110</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need missing item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered
 from our side.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The missing item is : ​164764455 - Raerity 16-Piece Mirror Wall Sticker Set - 15x15 cm</span></div>
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</span><strong><span style="font-size:10.5pt;font-family:-apple-system">There are two boxes that were supposed to be delivered to the customer, but he only received one box</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Taher</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 11 Mar at 11:54 PM
<span class="separator">, Gharamenzi58 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:Roboto">السلام عليكم</span><span style="font-family:Roboto"></span>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">Mar 11, 08:01 pm</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">عندي مشكله اتواصل مع مين</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">Mar 11, 08:01 pm</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<span style="font-size:10.5pt;font-family:Roboto">, مرحبا عميلنا العزيز يسرني أن أساعدك , من فضلك زودني بكامل التفاصيل حولة استفساركم  حتى نتمكن من إجراء مزيد من التحقيق ومساعدتك وفقًا لذلك</span>
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<span style="font-size:10.5pt;font-family:Roboto">TM</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#828282">TAHER MD changed the ticket status to </span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F">closed</span><span style="font-size:10.5pt;font-family:Roboto;color:#828282">.</span>
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<span style="font-size:10.5pt;font-family:Roboto">0A</span>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">انا طالبه طلبيه وصلني مرايا مكسور وقطع المرايا ماجتني</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">بس المصباح سليم</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">المرايا مكسوره وقطع المرايا ماجاني</span></div>
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<div class="MsoNormal" style="background:#FFF9C2"><span style="font-size:10.0pt;font-family:Roboto;color:#4F4F4F">6810291122</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">نعتذر بصدق عن الازعاج الذي تسببنا به ، ونرجوا منك مشاركة صورة المنتح التالف معنا حتى نتمكن من إجراء مزيد من التحقيق ومساعدتك وفقًا لذلك.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#828282">TAHER MD changed the ticket status to </span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F">closed</span><span style="font-size:10.5pt;font-family:Roboto;color:#828282">.</span>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">12:58 am</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">المرايا هذي هي</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">وهذي ماوصلتني</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">12:58 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">الرجاء تقبل اعتذارنا ولكن للاسف حسب سياسة الشركه اذا كان هنالك نقص او كسر او منتج مخالف في الاغراض المنزليه يمكنك تقديم طلب استرجاع فقط وبعد
 التحقق تم بالفعل عمل طلب ارجاع<br>
<br>
نود أن إعلامكم أن المنتجات سيستغرق من 2 إلى 3 أيام عمل لكي يصل إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء<br>
 فحص الجودة واسترداد المبلغ.<br>
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بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر الإنترنت إلى نفس الطريقة التي تم الدفع من خلاله في غضون 7-14 يوم عمل</span></div>
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<span style="font-size:10.5pt;font-family:Roboto">0A</span>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">بيتواصلون معي ؟</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:10 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">بالنسبة للمنتج المفقود ، أكد لنا كم عدد الصناديق الذين تلقيتهم</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:11 am</span></div>
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<div class="MsoNormal" align="center" style="text-align:center;background:#E5E5E5">
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">صندوق واحد كان به مصباح</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:12 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.8pt;background:#F8F9FB">
<span style="font-size:10.5pt;font-family:Roboto">فيما يتعلق بالمنتج المرتجع ، سيتصل بك فريق أرامكس<br>
<br>
48353983856  رقم التتبع<br>
<br>
رابط التتبع<br>
<a href="https://www.aramex.com/in/en/track/shipment-details?q=c2hpcG1lbnRJZD0tNzUzNjc0JnByb2R1Y3RHcm91cD1ET00mc2hpcG1lbnRUeXBlPSZzZWFyY2hNb2RlPSY%3d-C%2b9nGxBkitQ%3d" target="_blank" rel="noreferrer"><span style="color:#FF0C8B;text-decoration:none">https://www.aramex.com/in/en/track/shipment-details?q=c2hpcG1lbnRJZD0tNzUzNjc0JnByb2R1Y3RHcm91cD1ET00mc2hpcG1lbnRUeXBlPSZzZWFyY2hNb2RlPSY%3d-C%2b9nGxBkitQ%3d</span></a></span>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:14 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">والناقص،</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:15 am</span></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">؟</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:15 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">من فضلك زودني البريد الإلكتروني الخاص بك سأقوم بتصعيد مشكلتك  بخصوص المنتح المفقود إلى الفريق المعني الذي سينظر في الأمر</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:15 am</span></div>
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<div class="MsoNormal" align="center" style="text-align:center;background:#E5E5E5">
<span style="font-size:10.5pt;font-family:Roboto">TM</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#828282">TAHER MD changed the ticket status to </span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F">closed</span><span style="font-size:10.5pt;font-family:Roboto;color:#828282">.</span>
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<div class="MsoNormal" align="center" style="text-align:center;background:#E5E5E5">
<span style="font-size:10.5pt;font-family:Roboto">0A</span>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#FF0C8B;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:16 am</span></div>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.8pt;background:#F8F9FB">
<span style="font-size:10.5pt;font-family:Roboto">شكرا لتزويدنا بالمعلومات اللازمة ، نؤكد لك انه تم رفع حالتك لجهتنا المعنية وسيتصل بك من قبل المندوب لتوصل الطلب المفقود في أقرب وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
سيتواصل معك فريقنا عبر الايميل الخاص بك<br>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#FF0C8B;text-decoration:none">[email-masked]</span></a><br>
لإبلاغك اي مستجدات جديدة</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#828282">TAHER MD changed the ticket status to </span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F">closed</span><span style="font-size:10.5pt;font-family:Roboto;color:#828282">.</span>
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto">Gharam.</span></b></div>
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<div class="MsoNormal" style="line-height:13.8pt;background:#F8F9FB"><span style="font-size:10.5pt;font-family:Roboto">شكرًا</span></div>
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<span style="font-size:9.0pt;font-family:Roboto;color:#828282"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F"></span>
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<div class="MsoNormal" style="background:#FFF9C2"><span style="font-size:10.0pt;font-family:Roboto;color:#4F4F4F">Missing item HH | 6810291122 item : 164764455 Quantity ( 1 ).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:white;background:#FC086E">TM</span><span style="font-size:10.5pt;font-family:Roboto;color:#4F4F4F">
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<div class="MsoNormal" style="background:#F8F9FB"><b><span style="font-size:10.5pt;font-family:Roboto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b></div>
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<span style="font-size:10.5pt;font-family:Roboto">الشكر لك ايضاً ، وشكرا لتعاونكم معنا ونقدر تفهمكم. وأهلاً بك دائماً وفي أي وقت </span>
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<span style="font-size:8.5pt;font-family:Roboto;color:#828282">01:22 am</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5830769:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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