Subject: RE: [#5751636] - Damaged | 29013202652720210803 new crm : 4642498
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Hb Makkahmanager <[email-masked]>, farah.badawi <[email-masked]>, Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shamsheer Musthafa <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>, Ismail sayed <[email-masked]>, Homebox Makkahcrm <[email-masked]>, Homebox Makkahrtl <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 2 Mar 2023 15:39:11 +0000

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customer and update inspection feedback.
@Landmark Group<mailto:[email-masked]> Please close the ticket.
@Hb Makkahmanager<mailto:[email-masked]> FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Thursday, March 2, 2023 6:32 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Landmark Group <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#5751636] - Damaged | 29013202652720210803 new crm : 4642498

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited and report as follows:

  *   The order was delivered on 09-Aug-2021
  *   As per team there is dropped in  P-Keith 3 Seater Recliner Sofa-Dark Grey and seats are not in its level
  *   It seems product is being roughly used
  *   Seems someone jump on the sofa hence the dropped appear on the sofa
  *   It is misuse by customer
  *   Cannot repair without replacement
  *   Item id 162796913 P-Keith 3 Seater Recliner Sofa-Dark Grey
  *   Stock in SOH “60
  *   Attached pictures for your reference.
  *   Customer wants replacement of the sofa
  *   Kindly advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Kalyan Khadka
Sent: Sunday, February 26, 2023 2:16 PM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5751636] - Damaged | 29013202652720210803 new crm : 4642498

Team will visit within 4 days for inspection.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 26, 2023 11:07 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5751636] - Damaged | 29013202652720210803 new crm : 4642498

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team
Maintenance Request Approved by Mr. Yahia.

Order Date : 03-Aug-2021
Order ID: 29013202652720210803
CRM ID: 4642498

Issue Description: Customer sent us to inform us that they received the item in (09-Aug-2021 ) but the item damaged and still under warranty, the customer also provided us the picture of the damaged item.
Now the customer is requesting maintenance of the item so we ask you to check this concern and let us know if we can offer maintenance or not

Regards,
On Sun, 26 Feb at 11:46 AM , Home Box KSA <[email-masked]<mailto:[email-masked]>> wrote:
Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box [email-masked]<mailto:[email-masked]>
Sent: Saturday, February 25, 2023 3:59 AM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5751636] - Damaged | 29013202652720210803 new crm : 4642498

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Please take a look at ticket #5751636<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751636> raised by Ahmad ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement:  WWD DAMAGED ITEM

Order Date : 03-Aug-2021
Order ID: 29013202652720210803
CRM ID: 4642498

Assistance Required: Need approval

Issue Description: Customer sent us to inform us that they received the item in (09-Aug-2021 ) but the item damaged and still under warranty, the customer also provided us the picture of the damaged item.
Now the customer is requesting maintenance of the item so we ask you to check this concern and let us know if we can offer maintenance or not

Regards,
Taher.
On Sat, 25 Feb at 2:12 AM , Ahmad [email-masked]<mailto:[email-masked]> wrote:
Ahmad
[Image removed by sender.]
Ok
03:21 PM, 24th Feb
Ahmad
[Image removed by sender.]
Ok
03:21 PM, 24th Feb
Ahmad
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
03:23 PM, 24th Feb
Ahmad
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
03:23 PM, 24th Feb
TAHER
[Image removed by sender.]
مرحبا معك طاهر يسرني أن أساعدك
02:10 AM, 25th Feb
TAHER
[Image removed by sender.]
شكرا لتزويدنا بالمعلومات اللازمة ، نؤكد لك انه تم رفع حالتك لجهتنا المعنية تحت رقم الشكوى (4642498), وسيتواصل معك أحد زملائنا من 3الى 5 ايام عمل لمساعدتك في حل هذه المشكلة.
02:11 AM, 25th Feb
TAHER
[Image removed by sender.]
لا تتردد التواصل معنا في حال كان لديك اي استفسار اخر
02:11 AM, 25th Feb
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/713662741841812>

5751636:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5751636:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com