Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904
From: Yahia Taha <[email-masked]>
To: Ismail sayed <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>, Kalyan Khadka <[email-masked]>, Hbmanager Jeddahpark <[email-masked]>, Hbjeddahpark Crm <[email-masked]>, Hbjeddahpark MA <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 26 Feb 2023 14:26:58 +0000

Dear Mr. Ismail,

Requesting your kind approval to issue credit note and close the issue , inspection team reported that 162845293 Warner 1 Seater Recliner + Swivel-Yellow has quality issue and not repairable.

  *   The order was delivered on 11-Sep-2022
  *   As per team there is unwanted sound appear on Warner 1 Seater Recliner + Swivel-Yellow
  *   It seem product issue as the sofa having unwanted noise while seating on it
  *   Same issue appeared in previous another pc and item was returned due to no stock in KSA for replacement
  *   It seem product issue and unable to repair as well
  *   Item id 162845293 Warner 1 Seater Recliner + Swivel-Yellow
  *   Stock in SOH “0”
  *   Attached picture and video for your review.
  *   Customer wants to return the sofa

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Sunday, February 26, 2023 5:21 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Bathushan Shahul Hameed <[email-masked]>
Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited again and report as follows:

  *   The order was delivered on 11-Sep-2022
  *   As per team there is unwanted sound appear on Warner 1 Seater Recliner + Swivel-Yellow
  *   It seem product issue as the sofa having unwanted noise while seating on it
  *   Same issue appeared in previous another pc and item was returned due to no stock in KSA for replacement
  *   It seem product issue and unable to repair as well
  *   Item id 162845293 Warner 1 Seater Recliner + Swivel-Yellow
  *   Stock in SOH “0”
  *   Attached picture and video for your review.
  *   Customer wants to return the sofa
  *   Kindly advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Kalyan Khadka
Sent: Tuesday, February 21, 2023 2:04 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

okay

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 21, 2023 12:49 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904
Importance: High

Hi @Kalyan Khadka<mailto:[email-masked]>,

MOC High Escalation the customer complaining the recliner make sound when try move the recliner attached the video, so please send inspection team within by Thursday.

And he claimed it was little sound now the sound is very strong.

Best Regards
Hamza.AbuAzzam
Warehouse Operation - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 22, 2023 10:07 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

Best Regards
Hamza.AbuAzzam
Warehouse Operation - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 4:51 PM
To: Mesharri Alotaibi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited and report as follows:

•             The order was delivered on 11-Sep-2022

•             As per team there is no issue with the product

•             Customer complaint that there is unwanted sound from the Warner 1 Seater Recliner + Swivel-Yellow

•             Customer purchased 2 qty from the mentioned item,

•             Earlier there was sound issue in one of them and we have already return the item due to no stock and customer already received the refund

•             Now customer may change his mind and wanted to exchange the sofa with another model hence he is making excuses to return

•             Attached picture and video for your review.

•             Normal sound can appear at the time of seating it cannot consider it as quality issue

•             Item id 162845293 Warner 1 Seater Recliner + Swivel-Yellow

•             Stock in SOH “0”

•             Customer wants to return the item

Kindly advise further

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<http://www.landmarkgroup.com>

-----Original Message-----
From: Mesharri Alotaibi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 2, 2023 3:47 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

HI @Kalyan Khadka

As discussed, please arrange the team within 72 hours to visit the customer. Customer has been informed.

Best Regards

Mesharri.Alotaibi

Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com<http://www.homeboxstores.com> | www.landmarkgroup.com<http://www.landmarkgroup.com>

-----Original Message-----

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>

Sent: Monday, January 2, 2023 10:57 AM

To: Mesharri Alotaibi <[email-masked]<mailto:[email-masked]>>

Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>

Subject: RE: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

Pls find the attached mail confirmation

-----Original Message-----

From: Mesharri Alotaibi <[email-masked]<mailto:[email-masked]>>

Sent: Monday, January 2, 2023 10:53 AM

To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>

Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>

Subject: MOC ORDER - 29056201709420220904/RE: maintenance request - 29056201709420220904

HI @Kalyan Khadka

Please share the feedback on this case, the customer escalated to moc.

Best Regards

Mesharri.Alotaibi

Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com<http://www.homeboxstores.com> | www.landmarkgroup.com<http://www.landmarkgroup.com>

-----Original Message-----

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>

Sent: Sunday, December 25, 2022 9:42 AM

To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>

Subject: RE: maintenance request - 29056201709420220904

Inspection approved.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com<http://www.homeboxstores.com> | www.landmarkgroup.com<http://www.landmarkgroup.com>

-----Original Message-----

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Sent: Saturday, December 24, 2022 4:06 PM

To: Yahia Taha <[email-masked]<mailto:[email-masked]>>

Cc: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>

Subject: maintenance request - 29056201709420220904

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear MR. Yahia ,

Please check and do the needful need your approval to send inspection team.

Customer Name: khaleed hassan

Store Name: Jeddah

Invoice Number:   29056201709420220904

Mobile number on the invoice:  0541004326

Invoice Amount:   3985

Exception: Send inspection team for maintenance

Item Discretion: Warner 1 Seater Recliner Swivel-Yellow

item 162845293 making noise, same problem with the other recliner that was taken by maintenance

Item Code:  162845293

Delivery type: DEL

Delivery date: 21-Nov-2022

Total Invoices at HB:   3985

CRM Entry:  4468282

Best Regards

Rozan Abdelraziq

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