Subject: RE: [#5718772] - maintenance - 29014201329620220821
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Farah Badawi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Home Box <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, homebox bawadimanager <[email-masked]>, Bawadi Hbcrm <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 26 Feb 2023 10:40:26 +0000

Dear Team,

We tried contacting the customer but there was no answer.

Best Regards,

Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Sunday, February 26, 2023 11:10 AM
To: Nada Hattar; Farah Badawi
Cc: HB.CCCKSA; Shamsheer Musthafa; Home Box; AmirKhan; Bratindra Mukherjee; Kalyan Khadka; homebox bawadimanager; Bawadi Hbcrm; Bathushan Shahul Hameed; [email-masked]
Subject: RE: [#5718772] - maintenance - 29014201329620220821

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customer and update inspection feedback.

  *   The order was delivered on 01-Sep-2022
  *   As per team one of the mirror door damaged in P-Angelic 6 Door Wardrobe W/Mirror-White
  *   Seems customer open and close the door forcefully
  *   It is misuse by customer
  *   Cannot repair without replacement
  *   Item id 159363659 P-Angelic 6 Door Wardrobe W/Mirror-White

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka [email-masked]<mailto:[email-masked]>
Sent: Saturday, February 25, 2023 12:51 PM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA [email-masked]<mailto:[email-masked]>; Shamsheer Musthafa [email-masked]<mailto:[email-masked]>; Home Box [email-masked]<mailto:[email-masked]>; AmirKhan [email-masked]<mailto:[email-masked]>; Bratindra Mukherjee [email-masked]<mailto:[email-masked]>
Subject: RE: [#5718772] - maintenance - 29014201329620220821

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited and report as follows

  *   The order was delivered on 01-Sep-2022
  *   As per team one of the mirror door damaged in P-Angelic 6 Door Wardrobe W/Mirror-White
  *   Seems customer open and close the door forcefully
  *   It is misuse by customer
  *   Cannot repair without replacement
  *   Item id 159363659 P-Angelic 6 Door Wardrobe W/Mirror-White
  *   Stock in SOH “0”
  *   Attached pictures for your reference.
  *   Customer wants replacement of damage parts
  *   Kindly advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 12:53 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5718772] - maintenance - 29014201329620220821

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team
maintenance Request Approved by Mr. Yahia ,Kindly check and take action.

Regards
On Thu, 16 Feb at 1:42 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 12:41 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5718772] - maintenance - 29014201329620220821

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Please take a look at ticket #5718772<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718772> raised by [email-masked]<mailto:[email-masked]> ([email-masked]<mailto:[email-masked]>).

HI yahia.

Request approval for maintenance

Problem Statement: Cx asked for ​maintenance ( P-Angelic 6 Door Wardrobe W/Mirror-White)
Please find the attached images.

Order ID:29014201329620220821
CRM ID:4620671
Order Date :21-Aug-2022

Kindly check and assist.

Thanks & Regards,
HomeBox Cs Team
On Thu, 16 Feb at 1:24 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Nora
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
01:08 PM, 16th Feb

Nora
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
01:08 PM, 16th Feb

ahmad
[Image removed by sender.]
اشكرك على تعاونك معنا و ستيم التواصل معك من قبل فريق النقل في غضون 2-5 ايام
01:24 PM, 16th Feb

ahmad
[Image removed by sender.]
كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع هوم بوكس

نتمنى لكم يوماً سعيداً
01:24 PM, 16th Feb

View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/711571165857140>

5718772:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5718772:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>