Subject: New Reply Received - late order HH | 6802609182
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 08:16:20 +0000

Hi TAHER MD,  The customer has responded to the ticket.  late order HH | 6802609182  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/tw5HW3h0Inzpdxamd-Iyuw~~/AALN9wA~/RgRl0w5QPVcDc3BjQgpj5dDa8WMCuhTLUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team, <br>
<br>
Well noted, the shipment is arranged for delivery at the soonest and we will alert our team to expedite it. <br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ali Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/2/2023 3:12 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5728664] - late order HH | 6802609182<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728664" rel="noreferrer">#5728664</a> raised by abdullah ali m.. ([email-masked]).<br>
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<div dir="ltr">Hi Team,</div>

<div dir="ltr">
<br>
Order Date : Feb 6, 2023<br>
Order ID:  6802609182<br>
Tracking ID: SD009852214<br>
<br>
Assistance Required: Urgent delivery<br>
<br>
Issue Description: The order was shipped since  ( Feb 7, 2023 ), till now the item has not delivered to the customer so kindly arrange the delivery on priority basis.<br>
<br>
Thank You &amp; Regards,<br>
The Support Team.</div>
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<blockquote class="freshdesk_quote">On Sun, 19 Feb at 12:11 AM <span class="separator">, abdullah ali m.. &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">abdullah ali m..</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">السلام عليكم<br>
		لم يتم التوصل معي علماً بأن التاريخ اليوم مطابق للموعد المحدد من قبلكم</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:07 PM, 18th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">abdullah ali m..</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">السلام عليكم<br>
		لم يتم التوصل معي علماً بأن التاريخ اليوم مطابق للموعد المحدد من قبلكم</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:07 PM, 18th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">TAHER</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_231ca3c6c160764101e50a9a4a0993f0eefe7bf4b9fecb1bad7b084041e442f0/img_d46l63l3l9_ce7a6536a5081c0e8a4a53eaa2f85414e559dfa6ad10488ae509a852690acfc3.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا معك طاهر يسرني أن أساعدك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:09 AM, 19th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">TAHER</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_231ca3c6c160764101e50a9a4a0993f0eefe7bf4b9fecb1bad7b084041e442f0/img_d46l63l3l9_ce7a6536a5081c0e8a4a53eaa2f85414e559dfa6ad10488ae509a852690acfc3.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">الرجاء تقبل اعتذارنا عميلنا العزيز</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:09 AM, 19th Feb</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_231ca3c6c160764101e50a9a4a0993f0eefe7bf4b9fecb1bad7b084041e442f0/img_d46l63l3l9_ce7a6536a5081c0e8a4a53eaa2f85414e559dfa6ad10488ae509a852690acfc3.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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<br>
		<span class="separator">اعتذر منك عن المتاعب التي واجهتك و سيتم الان رفع هذه القضية الى الجهة المعنية و سيتم إسراع في توصيل الطلب و ايضاً سنتواصل مع فريق شيبا لتوصيل الطلب في اقرب وقت ممكن .<br>
		<br>
		سيتواصل معك فريقنا عبر الايميل الخاص بك</span>
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		<div><span class="separator">[email-masked]</span></div>

		<div><span class="separator">لإبلاغك اي مستجدات جديدة</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:10 AM, 19th Feb</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_231ca3c6c160764101e50a9a4a0993f0eefe7bf4b9fecb1bad7b084041e442f0/img_d46l63l3l9_ce7a6536a5081c0e8a4a53eaa2f85414e559dfa6ad10488ae509a852690acfc3.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">لا تتردد التواصل معنا في حال كان لديك اي استفسار اخر</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:10 AM, 19th Feb</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/710839354922817" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728664