Subject: Note Added - [#5721764] installation | 6183818706
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 07:42:11 +0000

Hi ,    Suman Khatri added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721764    Subject:  installation | 6183818706   Requester: +966500431905    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Noted, </div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal">Suman Khatri</div>
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<div class="MsoNormal">Ext:7410 Mob.+966542347637</div>
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<div class="MsoNormal">Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, February 19, 2023 10:16 AM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; HBfeederwarehouse Abha &lt;[email-masked]&gt;; Suman Khatri &lt;[email-masked]&gt;; Mohd Gulbahar &lt;[email-masked]&gt;; Feederwarehouse Abha &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5721764] - installation | 6183818706</div>
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<a id="OWAAM4BDDC41BAEC2447B8856DCE0F3D3BADE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suman Khatri</span></a> Please check and advise. 
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 17, 2023 3:46 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5721764] - installation | 6183818706</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721764" rel="noreferrer">#5721764</a> raised by +966500431905 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement :  installation  </span></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : 19-Nov-2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 6183818706<br>
CRM ID: 4622926 </span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required : Need approval</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: Customer sent us to inform us that he received the item on ( 12-Dec-2022  ) but the item he received was not assembled, the customer also provided us with
 a picture of the items.<br>
<strong><span style='font-family:"-apple-system",serif'>Now customer wants to send a team t install this order.</span></strong><br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,<br>
Taher.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 17 Feb at 1:23 AM
<span class="separator">, +966500431905 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:00 PM, 16th Feb</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:00 PM, 16th Feb</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:00 PM, 16th Feb</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:00 PM, 16th Feb</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">* File attached -
<strong><span style='font-family:"Calibri",sans-serif'>File.mp4</span></strong> *
</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:01 PM, 16th Feb</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal">
<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عمار الزهراني</span><span style="font-size:9.0pt;color:#6F7071"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">* File attached -
<strong><span style='font-family:"Calibri",sans-serif'>File.mp4</span></strong> *
</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:01 PM, 16th Feb</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">TAHER</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا معك طاهر يسرني أن أساعدك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:21 AM, 17th Feb</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">TAHER</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لتزويدنا بالمعلومات اللازمة ، نؤكد لك انه تم رفع حالتك لجهتنا المعنية تحت رقم الشكوى (4622926), وسيتواصل معك أحد زملائنا من 3الى 5 ايام عمل
 لمساعدتك في حل هذه المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
</div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:21 AM, 17th Feb</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">TAHER</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MDE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SxpP9E1XvjXkchmrNY1KTuOzyzzt7qObqFq5heEkDoo" data-id="2044012470150" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لا تتردد التواصل معنا في حال كان لديك اي استفسار اخر</span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:21 AM, 17th Feb</span></div>
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</table>
</td>
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<table class="MsoNormalTable" border="0" cellpadding="0" style="min-width: 100%">
<tbody>
<tr>
<td style="padding:0in 15.0pt 0in 15.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/703846433207048" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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<div></div>
</td>
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</tbody>
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</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5721764:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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