Subject: RE: [#5630497] - Maintenance request 29013202639020210731
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Home Box <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, Shajid Rahman <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Hb Makkahmanager <[email-masked]>, Homebox Makkahcrm <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>,
Date: Mon, 6 Feb 2023 06:32:20 +0000

Hi @Nada Hattar<mailto:[email-masked]>

Please arrange to call the customer, update inspection feedback and repairing possibility just for customer satisfaction.

  *   The order was delivered on 07-Aug-2021
  *   As per team the sponge of the P-Jude 2 Seater W/2 Recliners-Beige is descending
  *   Its been almost 17 months since delivered
  *   It is case of use
  *   Attached picture for your review.
  *   Item id 163086783 P-Jude 2 Seater W/2 Recliners-Beige

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Shajid Rahman <[email-masked]>
Sent: Monday, February 6, 2023 7:28 AM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Home Box <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Kalyan Khadka <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]; Hb Makkahmanager <[email-masked]>; Homebox Makkahcrm <[email-masked]>; Bathushan Shahul Hameed <[email-masked]>; Ismail sayed <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

Hi Yahya

As per workshop team its repairable but not 100%

Regards,
Shajid PK
Supervisor - DC
HOME WAREHOUSE JEDDAH

Extn. 2531,Mobile:+966544361178
Email:[email-masked]
Al Khumra | PO Box 42180 | Jeddah 21541 l Saudi Arabia

<http://landmarkgroup.com/>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 5, 2023 6:39 PM
To: Shajid Rahman <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; farah.badawi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hb Makkahmanager <[email-masked]<mailto:[email-masked]>>; Homebox Makkahcrm <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; Ismail sayed <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

@Shajid Rahman<mailto:[email-masked]> Please revert regarding repairing possibility.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 6:55 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited and report as follows

  *   The order was delivered on 07-Aug-2021
  *   As per team the sponge of the P-Jude 2 Seater W/2 Recliners-Beige is descending
  *   Its been almost 17 months since delivered
  *   It is case of use
  *   Attached picture for your review.
  *   Item id 163086783 P-Jude 2 Seater W/2 Recliners-Beige
  *   Stock in SOH “0”
  *   Cannot repair without replacement
  *   Kindly advise further

@Shajid Rahman<mailto:[email-masked]>- pls check and confirm if the item can be repair from workshop?

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Kalyan Khadka
Sent: Sunday, January 29, 2023 10:10 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

Team will visit tomorrow

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 29, 2023 8:30 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5630497] - Maintenance request 29013202639020210731

CAUTION: External email sender. Use care when clicking on links or opening attachments!

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDU3NjE4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e8TNXy5mbM2WKwTTvCKqhChktVvxcYYmtK1l4_THyHI]

Hi Team

Escalations Approved

Kindly check and assist.

Thanks & Regards,
HomeBox Cs Team
On Sat, 28 Jan at 8:26 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Request approval for maintenance

Problem Statement: Cx asked for maintenance for (63086783
  P-Jude 2 Seater W/2 Recliners-Beige
  )  as it is (not working)
Please find the attached images.

Order ID:29013202639020210731
CRM ID:4560616
Order Date :31-Jul-2021

Kindly check and assist.

Thanks & Regards,
HomeBox Cs Team
Wasim
On Thu, 26 Jan at 10:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mr. Yahia,

Request approval for maintenance

Problem Statement: Cx asked for maintenance for (63086783    P-Jude 2 Seater W/2 Recliners-Beige    )  as it is (not working)
Please find the attached images.

Order ID:29013202639020210731
CRM ID:4560616
Order Date :31-Jul-2021

Kindly check and assist.

Thanks & Regards,
HomeBox Cs Team
Wasim
On Thu, 26 Jan at 9:02 PM , Shrooq✨ <> wrote:
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
؟
Thu, 26/01/23 06:38:01 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
Conversation reopened due to new incoming message
Thu, 26/01/23 06:38:01 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
Hello, welcome to HomeBox!👋 I am Hannah, your support Bot.
مرحبا، شكراً للتواصل مع هوم بوكس! 👋، أنا هانا، بوت الدعم الخاص بك
Thu, 26/01/23 06:38:02 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
Thu, 26/01/23 06:38:02 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
Bot fetching user id
Thu, 26/01/23 06:38:03 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
Thu, 26/01/23 06:38:03 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
Thu, 26/01/23 06:38:03 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
2
Thu, 26/01/23 06:38:55 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
Thu, 26/01/23 06:38:56 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
✍️ يرجى إدخال اسمك
Thu, 26/01/23 06:38:57 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
شروق عزالدين
Thu, 26/01/23 06:39:09 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0
Thu, 26/01/23 06:39:10 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
5
Thu, 26/01/23 06:39:25 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.
Thu, 26/01/23 06:39:26 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك
Thu, 26/01/23 06:39:26 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
[email-masked]<mailto:[email-masked]>
Thu, 26/01/23 06:39:46 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.
Thu, 26/01/23 06:39:47 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
5
Thu, 26/01/23 06:40:48 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
يرجى وصف المشكلة التي تعانيها في رسالة واحدة .
Thu, 26/01/23 06:40:49 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
صيانة لكرسي الاسترخاء رقم الفاتورة 29013220263902021073

Click here to view file <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_a94dd179705dbd03aab9991b8ae264692180bf3e08cc9c8d77a4a5d5052cf4cf/img_onsc9naq02_f5ae1f5318b8ef7c17386c1912f3a5da005ef5fc9111aa3e46b8591651981f6a.jpeg>
Thu, 26/01/23 06:42:36 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
إذا كنت ترغب في إضافة أي معلومات أخرى بخصوص شكواك ، يرجى الإضافة هنا.
Thu, 26/01/23 06:42:36 pm
User
[https://hb.supportlink.in/hb-automation/assets/images/user-profile.png]
لا يوجد اضافة
Thu, 26/01/23 06:44:10 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.
Thu, 26/01/23 06:44:10 pm
User
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1
Thu, 26/01/23 06:44:29 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.
Thu, 26/01/23 06:44:30 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.
Thu, 26/01/23 06:44:44 pm
Hannah HB KSA Bot
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Thu, 26/01/23 06:44:59 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
أعتذر عن الإزعاج الناتج، قد تم تسجيل الشكوى الخاص بطلبك المعرف بالرقم 29013202639020210731 ل  تحت رقم الشكوى 4560616.
Thu, 26/01/23 08:02:25 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
 تم إبلاغ الفريق ويتواصلون معك قريبًا للتحقق من الأمر بالقيام بالإجراء المناسب . يمكن أن تستغرق هذه العملية ما بين 3-5 أيام. يرجى التحمل معنا بعض الوقت شاكرين صبركم وتعاونكم
Thu, 26/01/23 08:02:26 pm
Hannah HB KSA Bot
[https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png]
شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:
1 اغلاق المحادثة
2 اضافة معلومات أخرى تتعلق باستفسارك.
3 اعادة بدء المحادثة من البداية.
Thu, 26/01/23 08:02:27 pm

5630497:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5630497] - Maintenance request 29013202639020210731
From: Hcjedff Workshop <[email-masked]>
To: Kalyan Khadka <[email-masked]>
Cc: Shajid Rahman <[email-masked]>
Date: Sat, 4 Feb 2023 06:02:16 +0000

Dear kalian

We can repair but not 100 %

THANKS&REGARDS

SUTHAKARAN.C

0544360958

Ext No:2309

<http://www.homecentre.com/>

From: Shajid Rahman <[email-masked]>
Sent: Saturday, February 4, 2023 7:51 AM
To: Hcjedff Workshop <[email-masked]>
Subject: FW: [#5630497] - Maintenance request 29013202639020210731

Regards,

Shajid PK

Supervisor - DC

HOME WAREHOUSE JEDDAH

Extn. 2531,Mobile:+966544361178

Email:[email-masked]

Al Khumra | PO Box 42180 | Jeddah 21541 l Saudi Arabia

<http://landmarkgroup.com/>

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 6:55 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer issue, team was visited and report as follows

*       The order was delivered on 07-Aug-2021
*       As per team the sponge of the P-Jude 2 Seater W/2 Recliners-Beige is descending
*       Its been almost 17 months since delivered
*       It is case of use
*       Attached picture for your review.
*       Item id 163086783 P-Jude 2 Seater W/2 Recliners-Beige
*       Stock in SOH “0”
*       Cannot repair without replacement
*       Kindly advise further

@Shajid Rahman<mailto:[email-masked]>- pls check and confirm if the item can be repair from workshop?

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Kalyan Khadka
Sent: Sunday, January 29, 2023 10:10 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5630497] - Maintenance request 29013202639020210731

Team will visit tomorrow

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 29, 2023 8:30 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5630497] - Maintenance request 29013202639020210731

CAUTION: External email sender. Use care when clicking on links or opening attachments!

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDU3NjE4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e8TNXy5mbM2WKwTTvCKqhChktVvxcYYmtK1l4_THyHI>

Hi Team

Escalations Approved

Kindly check and assist.

Thanks & Regards,
HomeBox Cs Team

   On Sat, 28 Jan at 8:26 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Request approval for maintenance

   Problem Statement: Cx asked for maintenance for (63086783

     P-Jude 2 Seater W/2 Recliners-Beige

     )  as it is (not working)
   Please find the attached images.

   Order ID:29013202639020210731
   CRM ID:4560616
   Order Date :31-Jul-2021

   Kindly check and assist.

   Thanks & Regards,
   HomeBox Cs Team
   Wasim

      On Thu, 26 Jan at 10:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Mr. Yahia,

      Request approval for maintenance

      Problem Statement: Cx asked for maintenance for (63086783    P-Jude 2 Seater W/2 Recliners-Beige    )  as it is (not working)
      Please find the attached images.

      Order ID:29013202639020210731
      CRM ID:4560616
      Order Date :31-Jul-2021

      Kindly check and assist.

      Thanks & Regards,
      HomeBox Cs Team
      Wasim

         On Thu, 26 Jan at 9:02 PM , Shrooq✨ <> wrote:

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

؟

Thu, 26/01/23 06:38:01 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

Conversation reopened due to new incoming message

Thu, 26/01/23 06:38:01 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Hello, welcome to HomeBox!👋 I am Hannah, your support Bot.

مرحبا، شكراً للتواصل مع هوم بوكس! 👋، أنا هانا، بوت الدعم الخاص بك

Thu, 26/01/23 06:38:02 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Thu, 26/01/23 06:38:02 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Bot fetching user id

Thu, 26/01/23 06:38:03 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Thu, 26/01/23 06:38:03 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

What language do you prefer?

ما هي اللغة التي تفضلها؟

Type 1 for English

أدخل 2 للغة العربية

Thu, 26/01/23 06:38:03 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

2

Thu, 26/01/23 06:38:55 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Thu, 26/01/23 06:38:56 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

✍️ يرجى إدخال اسمك

Thu, 26/01/23 06:38:57 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

شروق عزالدين

Thu, 26/01/23 06:39:09 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0

Thu, 26/01/23 06:39:10 pm

User

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5

Thu, 26/01/23 06:39:25 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.

Thu, 26/01/23 06:39:26 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك

Thu, 26/01/23 06:39:26 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

[email-masked]<mailto:[email-masked]>

Thu, 26/01/23 06:39:46 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.

Thu, 26/01/23 06:39:47 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

5

Thu, 26/01/23 06:40:48 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

يرجى وصف المشكلة التي تعانيها في رسالة واحدة .

Thu, 26/01/23 06:40:49 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

صيانة لكرسي الاسترخاء رقم الفاتورة 29013220263902021073

Click here to view file <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_a94dd179705dbd03aab9991b8ae264692180bf3e08cc9c8d77a4a5d5052cf4cf/img_onsc9naq02_f5ae1f5318b8ef7c17386c1912f3a5da005ef5fc9111aa3e46b8591651981f6a.jpeg>

Thu, 26/01/23 06:42:36 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

إذا كنت ترغب في إضافة أي معلومات أخرى بخصوص شكواك ، يرجى الإضافة هنا.

Thu, 26/01/23 06:42:36 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

لا يوجد اضافة

Thu, 26/01/23 06:44:10 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.

Thu, 26/01/23 06:44:10 pm

User

 <https://hb.supportlink.in/hb-automation/assets/images/user-profile.png>

1

Thu, 26/01/23 06:44:29 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.

Thu, 26/01/23 06:44:30 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.

Thu, 26/01/23 06:44:44 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

Thu, 26/01/23 06:44:59 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

أعتذر عن الإزعاج الناتج، قد تم تسجيل الشكوى الخاص بطلبك المعرف بالرقم 29013202639020210731 ل  تحت رقم الشكوى 4560616.

Thu, 26/01/23 08:02:25 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

 تم إبلاغ الفريق ويتواصلون معك قريبًا للتحقق من الأمر بالقيام بالإجراء المناسب . يمكن أن تستغرق هذه العملية ما بين 3-5 أيام. يرجى التحمل معنا بعض الوقت شاكرين صبركم وتعاونكم

Thu, 26/01/23 08:02:26 pm

Hannah HB KSA Bot

 <https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png>

شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:

1 اغلاق المحادثة
2 اضافة معلومات أخرى تتعلق باستفسارك.
3 اعادة بدء المحادثة من البداية.

Thu, 26/01/23 08:02:27 pm

5630497:1125156