Subject: Ticket Assigned - Conversation with katipelly rakesh
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 16:53:11 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with katipelly rakesh katipelly rakesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  katipelly rakesh Bot:  Hi Katipelly Rakesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid
  by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583422045            08:39 PM, 24th Jun                     katipelly rakesh                    Okay sure           08:40 PM, 24th Jun                   Nihal                   Hello, my name is Nih
 al, thanks for contacting us, how may I help you?           08:40 PM, 24th Jun                     katipelly rakesh                    Actually I ordered but it not received for me but I got massage to come collect the product from store           08:41 PM, 24th Jun                   Nihal                   Could you please share your order number so that I can assist you further?           08:41 PM, 24th Jun                     katipelly rakesh                    But store is to long for us so I call to max to cancelled my order but still not cancelled           08:42 PM, 24th Jun                     katipelly rakesh                    Okay           08:42 PM, 24th Jun                     katipelly rakesh                    6148833824           08:42 PM, 24th Jun                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:43 PM, 24th Jun                     katipelly rakesh                    Okay  
          08:43 PM, 24th Jun                   Nihal                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:44 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:44 PM, 24th Jun                     katipelly rakesh                    I ordered on 10th of june           08:45 PM, 24th Jun                   Nihal                   the order will be available for 14 since the day it's ready for pick up, and it will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:46 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:46 PM, 24th Jun        
              katipelly rakesh                    Today is the 14th day it's not cancelled           08:46 PM, 24th Jun                     katipelly rakesh                    When will amount will receive for my account           08:47 PM, 24th Jun                   Nihal                   after 7-14 days when the order returned to our warehouse           08:47 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:47 PM, 24th Jun                     katipelly rakesh                    How we know the order will return to warehouse           08:48 PM, 24th Jun                   Nihal                   you will be updated through email           08:48 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:48 PM, 24th Jun                     katipelly rakesh                    It's not update through mobile number           08:49 PM, 24th Jun                   Nihal       
             only through email [email-masked]           08:50 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:50 PM, 24th Jun                     katipelly rakesh                    Because we not using that email           08:50 PM, 24th Jun                     katipelly rakesh                    We not using that email?           08:50 PM, 24th Jun                     katipelly rakesh                    [email-masked] pls can you update this email           08:51 PM, 24th Jun                   Nihal                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:51 PM, 24th Jun                   Nihal                   Is there anything else I can help you with?           08:52 PM, 24th Jun                   
   katipelly rakesh                    Okay           08:52 PM, 24th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4538692