Subject: Ticket Assigned - Conversation with abdulrahman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 12:07:11 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulrahman abdulrahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdulrahman Bot:  Hi Abdulrahman ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553663111            09:49 PM, 10th Jun                   Hilah                   Hi Abdulrahman. Thank you for contacting us. My name is Hilah. How may I help you today?           09:50 PM, 10th Jun                     abdulrahman                    I got my order today and two items are missing           09:50 PM, 10th Jun                   Hilah                   Could you please share your order number so that I can assist you further?           09:51 PM, 10th Jun                     abdulrahman                    6144271481 order number           09:51 PM, 10th Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 PM, 10th Jun                   Hilah                   Please provide me with a picture and the name of the missing items exactly like it says on the order            09:52 PM, 10th Jun                     abdulrahman                             09:52 PM, 10th Jun                     abdulrahman                    The two t-shirts           09:53 PM, 10th Jun                   Hilah                   Thank you. Please allow me a moment to check this for you.           09:53 PM, 10th Jun                   Hilah                   please could you share with me the right order number           09:55 PM, 10th Jun                   Hilah                   the one you gave me is for max, Aand the missing items from centerpoint           09:56 PM, 10th Jun                     abdulrahman                    6147416256           09:56 PM, 10th Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:56 PM, 10th Jun                     abdulrahman                    Oh sorry I mixed it up           09:56 PM, 10th Jun                   Hilah                   it`s ok           09:57 PM, 10th Jun                     abdulrahman                    I just got the refund message, thank you very much           09:59 PM, 10th Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           09:59 PM, 10th Jun                   Hilah                   We regret to inform you that the product  has been cancelled from order due to its running out of our inventory so we have partially shipped your order and, the amount of the cancelled product has been returned to your account on a date 10/6/2022 and it takes 7 to 14 business days to appear in your account as per your bank's procedures.           10:00 PM, 10th Jun                   Hilah                   Do you have any other inquiries that we can help with?           10:00 PM, 10th Jun                     abdulrahman                    I have another issue           10:00 PM, 10th Jun                     abdulrahman                    I made an order nearly a month back and did not collect it from max           10:00 PM, 10th Jun                     abdulrahman                    The number is6144271481           10:01 PM, 10th Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:01 PM, 10th Jun                     abdulrahman                    But after two weeks of getting the message to pick it up, I received a message that I had indeed picked it up           10:01 PM, 10th Jun                     abdulrahman                    Although I. Didn't because I wanted to cancel the order and was told by customer service to just leave it in the branch so it would be sent back and I would be refunded the money           10:02 PM, 10th Jun                   Hilah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:03 PM, 10th Jun                     abdulrahman                    Also... The same day, after two weeks, a Max employee called to tell us to pick up the ordsr           10:03 PM, 10th Jun                   Hilah                   we will contact you on:  [email-masked]           10:03 PM, 10th Jun                   Hilah                   Do you have any other inquiries that we can help with?           10:03 PM, 10th Jun                     abdulrahman                    I already complained about this but haven't heard back from the customer service           10:03 PM, 10th Jun                     abdulrahman                    I hope I'll hear back           10:03 PM, 10th Jun                     abdulrahman                    Thank you very much           10:04 PM, 10th Jun                   Hilah                   any time           10:04 PM, 10th Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 PM, 10th Jun                     abdulrahman                    You too           10:05 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479744