Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 14:23:56 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  64366799 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  615470 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  615470419 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6150470419 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966500899260            06:11 PM, 20th Jun                   Nihal                   Hello, my name is Nihal, thanks for contacting us, how may I help you?           06:11 PM, 20th Jun                     hi                    Hello Nihal           06:12 PM, 20th Jun                     hi                    This is Rabab           06:12 PM, 20th Jun                   Nihal                   Hello Rabab           06:12 PM, 20th Jun                     hi                    I have ordered some Items all under the order number 6150470419           06:13 PM, 20th Jun                     hi                    The order status is delivered however there are some items that I haven’t received yet!           06:14 PM, 20th Jun                   Nihal                   what items you didn't receive exactly           06:14 PM, 20th Jun                     hi                             06:16 PM, 20th Jun                     hi                             06:18 PM, 20th Jun                   Nihal                   can you provide me with items names so i can help you further           06:18 PM, 20th Jun                     hi                    I have just sent a pictures for all needed details?           06:19 PM, 20th Jun                   Nihal                   Please allow me a moment to check this for you.           06:19 PM, 20th Jun                     hi                    Take your time           06:19 PM, 20th Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:20 PM, 20th Jun                   Nihal                   Is there anything else I can help you with?           06:20 PM, 20th Jun                     hi                    Thanks           06:21 PM, 20th Jun                     hi                    Is there a reference number for my inquiry?           06:22 PM, 20th Jun                   Nihal                   I will send it to you via email           06:22 PM, 20th Jun                   Nihal                   Is there anything else I can help you with?           06:22 PM, 20th Jun                     hi                    Thank you!           06:22 PM, 20th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 PM, 20th Jun                     hi                    Same to you!           06:23 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4522356