Subject: Ticket Assigned - Conversation with elias samaha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 15:26:43 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elias samaha elias samaha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elias samaha Bot:  Hi Elias Samaha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid 
 by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966582810206            07:16 PM, 15th Jun                   Nihal                   Hello Elias, my name is Nihal, thanks for contacting us, how may I help you?           07:17 PM, 15th Jun                     elias samaha                    Hello nihal i have a clarification i have returned an item with 149 SAR and now i got a messag
 e that i will be refunded by 89SAR           07:18 PM, 15th Jun                   Nihal                   Could you please share your order number so that I can assist you further?           07:18 PM, 15th Jun                   Nihal                   Hi, I'm not getting a response from you. Are we still connected?           07:21 PM, 15th Jun                     elias samaha                    Yes           07:21 PM, 15th Jun                     elias samaha                             07:21 PM, 15th Jun                   Nihal                   Could you please share your order number so that I can assist you further?           07:21 PM, 15th Jun                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:21 PM, 15th Jun                     elias samaha                             07:21 PM, 15th Jun                     elias samaha                    this is what i have returned           07:22 PM,
  15th Jun                     elias samaha                    But instead they returned this item           07:22 PM, 15th Jun                     elias samaha                             07:22 PM, 15th Jun                     elias samaha                    But this one i still have           07:22 PM, 15th Jun                     elias samaha                    I will send u a picture for confirmation           07:22 PM, 15th Jun                     elias samaha                             07:24 PM, 15th Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:24 PM, 15th Jun                   Nihal                   Is there anything else I can help you with?           07:24 PM, 15th Jun                     elia
 s samaha                             07:24 PM, 15th Jun                   Nihal                   Is there anything else I can help you with?           07:25 PM, 15th Jun                     elias samaha                    Thanks man i would really appreciate the prompt action           07:26 PM, 15th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4502501